EXCHANGES AND RETURNS
EXCHANGES AND REFUNDS
All sales are final at time of checkout. The Outlier does not offer order cancellations, refunds or exchanges for change of mind - please take your time and choose carefully.
We do our very best to provide clear photos and measurements in all of our product descriptions however actual colours may vary. This is due to the fact that every computer monitor, laptop, tablet and phone screen displays colour differently. If you would like more information or details about an item please email email@example.com prior to purchase. We will gladly send you more photos or videos upon request.
All sizes and measurements are stated in the product description. Please note we do not refund or exchange if you have selected the incorrect size.
An exchange or refund will only be issued where an item is deemed faulty beyond repair or if a replacement of the same item is unavailable for exchange. Keep in mind all pieces are quality checked and all orders are photographed with the customer's name prior to dispatch. This is to ensure we have a record of the state of the items dispatched and what items have been sent to you.
For all faulty returns, we will assess the fault and reserve the right to repair clothing and accessories or completely replace an item. All replacements will be requested from manufactures and suppliers. If the item is no longer available an exchange for another item of equal value, 110% credit note or refund will be issued, provided that all pieces or components of the original item are available for inspection.
A return for any faulty goods will only be considered if we are notified within 7 days of receiving your order & the item must be sent back to us immediately after a return has been accepted.
We recommend using Registered Australia Post Express or Registered International Post with insurance to return items and we advise you to take note of your tracking number. The Outlier is not responsible or accountable for the loss of items being returned.
HOW TO MAKE A RETURN
- firstname.lastname@example.org to request your Return within 7 days of receiving your order.
- Include in the email your customer order number, photo attachments which clearly identify the product fault and a description of the fault.
- Your return request will be assessed by a member of our team to determine if it is within our return policy and if it is repairable or if a replacement is necessary.
- Once your return is received, we will notify you by email and process your replacement within 10 business days. If the item is no longer in stock & a refund has been approved, please allow an additional 3 days for your refund to appear in your account.